Terms of service
TERMS OF SERVICE – LUMIERA LLC
Last updated: April 10, 2026
OVERVIEW
Welcome to LUMIERA LLC. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to LUMIERA LLC, a company registered in Georgia.
We operate this website and online store, including all related information, content, features, tools, products, and services, collectively referred to as the “Services”, in order to provide customers with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.
By visiting, accessing, or using any part of the Services, including browsing the website or purchasing from our store, you agree to be bound by these Terms of Service, referred to as the “Terms”, as well as our Privacy Policy, Shipping Policy, and Return & Exchange Policy, which are incorporated into these Terms by reference.
If you do not agree to these Terms, you must not access or use the Services.
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. Your continued use of the Services following any changes constitutes acceptance of those changes.
Nothing in these Terms excludes, restricts, or limits any rights you may have under applicable consumer protection laws that cannot lawfully be excluded or limited.
1. ELIGIBILITY AND ACCOUNT
You confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian.
You agree to provide current, complete, and accurate information when placing an order, creating an account, or otherwise interacting with the Services, and to keep such information updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Accounts may not be transferred, assigned, or resold without our prior written consent.
2. PRODUCTS
We make every reasonable effort to display our products as accurately as possible. However, actual product colors, textures, dimensions, filling volume, and appearance may vary slightly depending on your screen, device settings, lighting conditions, natural material variations, and manufacturing tolerances.
Product descriptions, images, specifications, sizes, weights, warmth levels, materials, and other details are provided for informational purposes and may be updated from time to time.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. We may also limit the quantities of any product or service that we offer, on a case-by-case basis, by customer, region, or order.
3. ORDERS AND ACCEPTANCE
Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance by us.
We reserve the right, at our sole discretion, to refuse, cancel, or limit any order, including but not limited to cases involving suspected fraud, pricing or inventory errors, shipping limitations, payment issues, incorrect customer information, or orders that appear to be placed for resale or commercial distribution without prior approval.
An order is not considered accepted until payment has been successfully processed and we have issued an order confirmation or otherwise begun fulfillment.
If we cancel or amend an order, we will attempt to notify you using the contact details provided at checkout.
4. PRICING AND PAYMENTS
All prices displayed on the website are subject to change without notice. The price charged will be the price shown at checkout at the time your order is placed.
Unless expressly stated otherwise, prices do not include shipping charges, taxes, customs duties, import fees, brokerage fees, or other governmental charges that may apply to international orders.
For international shipments, you are solely responsible for any duties, taxes, customs charges, brokerage fees, or similar charges required by your destination country.
By placing an order, you represent and warrant that:
the payment information you provide is accurate and complete;
you are authorized to use the selected payment method; and
you agree to pay all charges incurred, including product price, shipping, taxes, and any other applicable fees.
5. SHIPPING AND INTERNATIONAL DELIVERY
We ship internationally, subject to destination availability and carrier restrictions.
LUMIERA LLC works with premium manufacturing partners in Turkey. Some orders may be processed through scheduled weekly batches to maintain product quality, availability, and proper preparation.
Estimated delivery times provided on the website, at checkout, or in our Shipping Policy are estimates only and are not guaranteed.
Estimated delivery time begins from the date the order is dispatched, not from the date the order is placed.
We are not responsible for delays caused by shipping carriers, customs processing, local delivery networks, weather conditions, strikes, public holidays, incorrect delivery information, regional service interruptions, high seasonal shipping volume, or events beyond our reasonable control.
Unless otherwise required by applicable law, risk of loss for products passes to you once the order has been delivered to the shipping address provided at checkout.
You are responsible for ensuring that the shipping address and delivery details provided are accurate and complete. We are not liable for delays, failed deliveries, losses, or additional costs resulting from incorrect, incomplete, or improperly formatted shipping information.
6. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, and refunds are governed by our Return & Exchange Policy, which forms part of these Terms.
Because many of our products are bedding and hygiene-sensitive items, return eligibility may be limited where products have been opened, used, washed, damaged, stained, affected by odors, or removed from sealed hygienic packaging.
Please review our Return & Exchange Policy carefully before placing an order.
7. INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to logos, trademarks, brand names, product names, text, graphics, images, videos, audio, page layouts, designs, product descriptions, software, and other materials, is owned by or licensed to LUMIERA LLC and is protected by applicable intellectual property, copyright, trademark, and unfair competition laws.
You may access and use the Services for personal, lawful, and non-commercial purposes only.
You may not reproduce, copy, modify, distribute, republish, sell, exploit, transmit, display, or otherwise use any part of the Services or website content for commercial purposes without our prior written consent.
8. THIRD-PARTY TOOLS AND LINKS
The Services may include access to third-party tools, integrations, applications, payment providers, shipping providers, or links to third-party websites or services. These are provided for convenience only.
We do not monitor, control, endorse, or assume responsibility for any third-party content, websites, products, services, policies, or practices.
Your use of third-party tools, services, or websites is at your own risk and subject to the terms and policies of the relevant third party.
9. SHOPIFY PLATFORM
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services.
While Shopify powers our store infrastructure, all purchases are made from LUMIERA LLC, not from Shopify.
To the fullest extent permitted by applicable law, Shopify shall not be responsible for claims, losses, damages, or liabilities arising from your purchase or use of products sold through our store.
10. PRIVACY
Your submission of personal information through the Services is governed by our Privacy Policy.
By using the Services, you understand that your information may be collected, processed, stored, and transferred by us, Shopify, and our service providers in accordance with our Privacy Policy and applicable law, including in countries outside your country of residence.
11. USER FEEDBACK AND SUBMISSIONS
If you send us reviews, feedback, ideas, comments, suggestions, testimonials, photos, videos, or other materials, collectively referred to as “Feedback”, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, transferable, and sublicensable right to use, reproduce, publish, display, edit, adapt, translate, and distribute such Feedback in any medium for any lawful purpose, including marketing and promotional purposes.
You confirm that your Feedback does not violate any law or infringe any third-party right, including intellectual property, privacy, publicity, or confidentiality rights.
12. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, product specifications, or other details.
We reserve the right to correct any such errors, inaccuracies, or omissions, and to update, amend, or cancel orders if any information is inaccurate, at any time and without prior notice, including after an order has been submitted.
13. PROHIBITED USE
You may not use the Services:
for any unlawful purpose;
to solicit others to perform unlawful acts;
to violate any international, federal, national, regional, or local law or regulation;
to infringe upon our intellectual property rights or the rights of others;
to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
to submit false or misleading information;
to upload or transmit malicious code, viruses, or harmful software;
to collect or track the personal information of others without authorization;
to spam, phish, scrape, crawl, or otherwise interfere with the security or proper operation of the Services;
to attempt to gain unauthorized access to any part of the website, server, account, system, or network.
We reserve the right to suspend or terminate your access to the Services for any prohibited use.
14. TERMINATION
We may terminate, suspend, or restrict your access to the Services at any time, without notice, if we believe you have violated these Terms, any applicable policy, or applicable law.
Any obligations or liabilities incurred before termination shall survive termination to the extent necessary for their enforcement.
15. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and all products delivered through the Services are provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind, whether express, implied, statutory, or otherwise.
This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that the Services will be uninterrupted, timely, secure, error-free, or free from harmful components.
Nothing in this section affects any rights that cannot be excluded or limited under applicable consumer protection law.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, LUMIERA LLC, its affiliates, directors, officers, employees, agents, contractors, service providers, licensors, and suppliers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, loss of opportunity, or replacement costs, arising out of or related to your use of the Services or any products purchased through the Services.
Where liability cannot be excluded under applicable law, our liability shall be limited to the maximum extent permitted by law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless LUMIERA LLC and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from and against any claims, demands, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.
18. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Such determination shall not affect the validity and enforceability of any remaining provisions.
19. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies posted on the website, constitute the entire agreement between you and LUMIERA LLC regarding your use of the Services and supersede any prior agreements, communications, or proposals.
20. ASSIGNMENT
You may not assign, transfer, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or subcontract our rights and obligations under these Terms at any time without restriction, subject to applicable law.
21. GOVERNING LAW AND JURISDICTION
These Terms, and any dispute, claim, or controversy arising out of or relating to the Services or these Terms, shall be governed by and construed in accordance with the laws of Georgia, without regard to conflict of law rules.
Subject to any mandatory rights you may have under applicable consumer protection law, the courts of Georgia shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services.
22. LANGUAGE
These Terms may be translated into other languages for convenience.
In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail.
23. CHANGES TO THESE TERMS
We may revise these Terms from time to time for operational, legal, regulatory, or business reasons.
The most current version will always be posted on our website with the updated effective date.
Your continued use of the Services after any such changes are posted constitutes your acceptance of the revised Terms.
24. CONTACT INFORMATION
If you have any questions about these Terms, or wish to contact us regarding the Services, you may reach us at:
LUMIERA LLC
Email: support@lumieragroup.com
Phone: +995 551 521 540
Address: Zakaria Paliashvili Street N 41, Entrance 1, Basement, Vake District, Tbilisi, Georgia
Registration No.: 405835084
VAT/Tax ID: 405835084